Returns & Refunds
Contact us first
Contact KIVARA GLOW with your order number and a description of the issue. We submit and coordinate return requests through AutoDS.
Return window
For this Walmart Marketplace electronics listing, request a return within 14 days of delivery. Submit the request promptly; AutoDS advises allowing at least 48 hours for processing before the deadline. The supplier may apply additional restrictions or may not accept a return.
Eligibility and instructions
Opened or used personal-care items may be restricted. Do not send an item to the parcel’s sender address or any business address without instructions. If AutoDS authorizes a return, follow the address, packing, tracking, deadline, and label instructions it supplies. Alternative labels or carriers may be rejected.
Return costs
We do not promise free return shipping or a free return label. Any label, shipping-cost, or supplier conditions will be communicated with the return instructions.
Problems with an item
Report damage, faults, incorrect items, or missing components promptly. Keep the packaging and relevant photos to help assess the issue. Do not continue using an item that appears damaged.
Refunds and cancellations
We communicate the outcome and next steps after AutoDS and the supplier review the request. A request does not itself confirm cancellation, return authorization, a refund, or a replacement. We do not promise a fixed bank-processing time.
Nothing here limits your rights or remedies under applicable consumer law.